Privacy Policy

1. Information Collection and Use

We collect the following personal information from you to provide and improve our freight forwarding services:

2. Marketing Communications & Choice/Opt-Out

You may choose to stop receiving marketing communications at any time by following the unsubscribe instructions included in marketing emails, disabling marketing notifications in your account settings, or contacting us at privacy@kassongo.com.

Note: Even if you opt out of marketing communications, we will continue to send you essential service-related notifications such as order confirmations, shipping updates, and account security alerts.

3. Information Sharing

We will share your personal information with third parties only in the ways described in this privacy policy. We do not sell your personal information to third parties. We share data with shipping carriers, payment processors, and customs brokers solely to fulfill your service requests.

4. Login & Session Management

When you log in, we use browser or mobile application data caches to store information about your logged-in session so that you can remain logged in and experience faster service delivery.

5. Payment Security

When you finalize and pay for a service order, your payment information is submitted directly to a payment service system (e.g., PayPal, Stripe) embedded in our website or mobile application, bypassing our servers entirely. No payment method information is stored on our servers except reference information for identifying your payment transaction on invoices.

6. Tracking Technologies

We use log files, cookies, web beacons, and pixels to compile aggregated statistics on how Kassongo Express is used, to resolve technical issues, and to secure our systems. Passwords are never stored in log files.

7. Third-Party Links & Social Media

Our website and mobile application include links to other websites whose privacy practices may differ from ours. Your interactions with those sites and social media widgets are governed by the privacy policies of the companies providing them.

8. Security

The security of your personal information is important to us. We follow industry standards to protect all information submitted to us, both during transmission and once we receive it, including encryption using SSL technology. No method of transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Your Rights: Accessing, Updating & Correcting Personal Information

You can review, update, or request deletion of your personal data by accessing your account dashboard or contacting us at privacy@kassongo.com. We will respond to your request within 30 days.

10. Data Retention

We will retain the information you provide for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

11. Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email or by means of a notice on this website prior to the change becoming effective.